Children and Disabled Guests

Children

British Airways London Eye welcomes children of all ages, but please note that an adult must accompany any children under 16. For families with young children, baby buggies cannot be taken on to the flight, unless they are folded up and carried on.
You may leave your buggy at the Left Luggage facility within County Hall, which is adjacent to the Eye, and borrow a complimentary baby- carrier for use during your visit. Baby changing facilities can be found, in the disabled toilets in the ticket office in County Hall, adjacent to Costa Coffee.

If you are hiring a private capsule and have purchased a champagne flight, please note that children under 14 years old are not permitted in the capsule due to the licensing restrictions.

Disabled Guests

British Airways London Eye has full disabled access. This includes a ramp and walkway into County Hall, which incorporates the Ticket Hall, toilet facilities and Costa Coffee.
The Eye itself also has full disabled access. Disabled guests may board at the base of the Eye on Queen's Walk where the access ramps are located. Members of staff will always be on hand to assist guests (if required). Unfortunately due to safety restrictions, only two wheelchairs per capsule and up to four wheelchairs per time slot are allowed on The Eye.

Those arriving by coach/car should use the coach drop off point on Belvedere Road just behind The Eye.
Access is then through Jubilee Gardens next to Belvedere Road. There are three car parks located on the South Bank. These include Hungerford Bridge, under Hayward Gallery and under the Royal National Theatre. These car parks are all accessible from Belvedere Road. Limited Disabled bays are located along Belvedere Road.
Although British Airways London Eye is constantly revolving, The Eye will be stopped or slowed to ensure the safe and comfortable boarding of all guests. A member of staff will assist all guests in a wheelchair to board and alight from the capsule. However due to potential risks to both our guests and staff, we are unable to physically lift guests into and out of capsules.
Prices: Adult £6.50 Child £5.00
Carer: One carer free per disabled guest
To view other prices, click here

There are a limited number of wheelchairs available at the Information Desk inside County Hall, for loan. Please note that this service is provided on a "first come first served" basis, is subject to availability and requires a deposit of £150 using a credit card. These wheelchairs are for use solely at the London Eye and cannot be taken off site.
From Waterloo mainline station, wheelchair users should head to the Waterloo International terminal, using the lifts to access the ground floor. Having exited Waterloo International, follow the clear signs directing you to the Eye. At York Road, use the pedestrian crossing to your immediate right. Go straight ahead down Chichly Street and you'll see the Eye in front of you. Go through the landscape area. Disabled access to County Hall is on your left as you go through the landscape.
From Westminster take the exit for Westminster pier. Follow signs to Westminster Bridge. Disabled access to Westminster bridge is sign posted. Cross over Westminster Bridge and continue going straight past County Hall. Turn left down Belvedere Road and left again at the End of County Hall through the landscape area. Disabled access to County Hall is on your left as you go through the landscape.
Disabled guests who would have difficulty negotiating our normal queuing area may queue at the base of The Eye on Queen's Walk where the access ramps are located. Our policy is wherever possible to provide a "fast track" to the front of the queue for disabled guests with their carer. If you have several able-bodied guests accompanying you, the rest of your group will be asked to join the queue and cannot be fast tracked.

For further enquiries regarding disabled access, please call: 0870 400 3005