UK Wedding Insurance CAFÉ MANAGER MISSION To build customer satisfaction and customer loyalty in the trade area so that Indigo is the trade area market leader. To maintain the store environment and ensure security. To deliver the highest level of customer service - Our Indigo Service Guarantee. KEY PERFORMANCE MEASURES Trade area customer satisfaction ratings Direct report work satisfaction ratings Customer service labour costs Supplies & other expenses Shrink KEY RESPONSIBILITIES Human Resource/Organization Development Provides all café staff with a clear understanding of performance standards and Human Resource Policies & Practices. Coaches and motivates café supervisors/assistant manager consistent with Indigo retail process performance standards and Human Resource Policies & Practices. Recruits Café staff members and Café supervisors consistent with Indigo service and performance standards. Manages the join-up and training of Café staff and ensures that a process is in place for Café supervisors. Conducts performance reviews for the all café staff consistent with the Human Resource Policies & Practices and provides an understanding of career opportunities with the Company. Ensures the on-going training and development/corrective action of individuals in the café to build organization capability as well as employee work satisfaction levels. Supports the General Manager in the development and evolution of customer service and store operations policies and practices. Business Operations Ensures the effective scheduling of staff to provide an outstanding service experience for customers. Participates, on an on-going basis, in building the spirit and energy in the organization. Prepares food and beverage using pre-determined recipes. Operates cash register using existing pricing formulas. Follows cash-out procedures in a timely and discreet manner. Processes orders of incoming product and ensure proper storage/rotation requirements are satisfied. This activity may require lifting objects of up to twenty-five pounds. Accurate understanding of budget objectives i.e.-top-line sales. Perpetually manages controllable costs (labour/cost of goods/supplies). Maintains the store condition in all aspects consistent with Indigo standards and the notion of an outstanding service experience for customers. Ensure that all staff understands the process and standards of performance for selling, service, product, store environment and security/loss prevention. Supports other store management team members as required to ensure the quality of customer experience in the store. Ensures effective communication of all relevant information for all café staff through meetings, communication binders and other channels. KEY RELATIONSHIPS Reports to: Director of café operations/Operations manager, Indigo café. Supervises: all café staff. Interfaces and builds relationships with: the General Manager Customers PERSON SPECIFICATIONS The individual in this role must have a demonstrated love of and knowledge of books, a university education, and at least three years in a managerial position in a café environment recognized for customer service excellence. The Café manager must have outstanding people management and communication skills, a natural orientation toward service, a high energy level and excellent problem-solving skills. Please send your resume and a cover letter stating the position you're interested in to the Operations Manager of the store of interest. Please see our Store Locations and Events section for contact information. Back the Main Careers Page Info Desk iREWARDS Program About Our Company Affiliate Opportunities Careers Contact Us Corporate Sales Gift Certificates Privacy Policy Shipping Rates Store Locations Wish List chapters.indigo.ca: home Shopping Bag | Account Centre | Wish List | Help iREWARDS Program | Corporate Sales | Store Locations All Products Books DVD Video Gifts Books Advanced Search Search Tips Browse Books Art and Architecture Audiobooks Biography & Memoir Business and Finance Children's Books Computers View all Categories Browse DVD Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories Browse Video Action & Adventure Comedies Dramas Foreign Films Horror & Suspense Kids & Family View all Categories . Books at Indigo and Indigo Bookstore Chapters Indigo Online Indigo Bookstore Indigo Chapters Chapters Promotional Code Chapters Book Store Ottawa Indigo Bookstore Chapters Indigio Chapters Bookstore Chapters Books Toronto www.Chapters Indigo Indigo Website, Canada Indigobooks Chapters Indigo Coupon Chapters Online Store Chapters Pointe Claire Smiths Bookstore, Canada Shop Canada Coles Bookstore www.Indigo.ca Chapters Book Store Canada www.Indigo.ca Chapters Indigo Ca Wptelus Chapters Bookstore Locations Chapters Victoria Chapters Library . For more used books and discount textbooks at Chapters Bookstore, Canada online bookstore, follow this link.
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Shop Canada: Books, Gifts, Music, Video and DVD from Chapters (Canada) and Amazon (Canada) …
Shop Online Right Now, At Indigo Website
Indigo Books & Music Inc., (TSE: IDG) is a Canadian company committed to providing a service-driven, stress-free approach to satisfying the booklover.
Indigo was created in 1996 by and for booklovers, and merged with Chapters Inc. in August 2001 to become Canada’s largest books retail chain. Indigo Books & Music Inc. is committed to being Canada's most complete and trusted resource for books, music, gifts and much more. [ Source: www.chapters.indigo.ca ]
Books and Music at Indigo: For best prices, biggest selection and speedy delivery - Indigo Online Bookstore has it covered.
… Indigo offers one of the best online bookstores on the Internet. With bricks and mortar stores in towns and cities across Canada, Indigo is a name you can trust for great products at excellent prices - and great service too!
If you're looking for the best online Canadian shopping, then Chapters has to be the first stop...some would say the only stop! If you can't find what you're looking for at Chapters, Canada, then Amazon Canada will be sure to offer an enormous range of products - from Books and Video, to Music, a great selection of gifts and more. Your Amazon Canada shopping can be done in either French or English. Online Canadian shopping just became a whole lot easier!
Indigo-Chapters Online Bookstore, Canada: Shop Online @ Indigo-Chapters for Books, Video, DVD and More
Indigo Books & Music Inc
Indigo Books & Music Inc. was created in 1996, and opened the first Indigo store, called Indigo Books Music & more, in Burlington, Ontario on September 4, 1997. By 2000, the chain had expanded to 14 locations across Canada. Indigo Books & Music was the first Canadian book retail chain to add music, gifts and licensed cafes to their distinctive store locations, making shopping a real social event, a leisurely experience that could comfortably and enjoyably stretch over hours. [ Source: www.chapters.indigo.ca ]
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… Home Entertainment Systems, Toys, Clothes & Much More!
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