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The functions of Doorstaff in the Night Club/Pub/Event setting are often misunderstood.
- The Door-Supervisor is the first person the Patron sees and sets the Tone for the style and attitude of the Venue.
- The true function of a Door-Supervisor is to provide access control for a busy Venue and screen those that enter.
- A Door-Supervisor is traditionally the person who stands at the door and checks IDs to assure that each patron is old enough
to legally enter the establishment and is dressed appropriately AND is not impaired by drink or drugs.
- Another function of a Door-Supervisor is to prevent admittance to those who have previously caused trouble inside the Venue
or have dealt drugs inside.
- Most Venues begin to have problems and a bad reputation when they hire Security firms who are only too happy to supply inexperienced
and poorly trained aggressive doorman.
- The duty of Our Doorstaff is to monitor the crowd to see that everyone behaves.
- Our goal is to see that everyone has a good time. Our Doorstaff are personable, friendly, and are able to talk to people
without appearing threatening or intimidating.
- We are there not only to maintain Security but to assist Patrons where possible.
- We will keep all Fire exits and Walkways clear at all times.
- The mere presence of a well-trained Door Supervisor will remind the Patron that their conduct is being scrutinised.
- Licensed Premises are about providing hospitality where people can go to have a drink, relax, unwind, have a good time and
feel safe.
- Our Doorstaff will "manage" the Patrons inside your Venue and will see to it that no one becomes overly aggressive and spoils
the mood.
- Our Doorstaff will wake up anyone sleeping inside Venue.
- Unacceptable behaviour will not be tolerated.
- Anyone Dealing or taking drugs will be handed over to the Police or ejected.
- Our Doorstaff will evenly and fairly enforce the Rules.
- The best run Venues enforce the Rules and do so immediately.
- A well-timed and discreet comment from our Doorstaff about offensive language or behaviour is all that is necessary, in
most cases.
- Sometimes, second reminders are necessary followed by warnings that further conduct will result in being asked to leave
the premises.
- Any patron who rejects a request to behave will be asked to leave.
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No one likes to be asked or told to leave an establishment.
- If the Patron is taken aside and discreetly told about the decision, the likelihood of an aggressive exchange is reduced.
- If it becomes necessary to physically escort a Patron to the door, our Doorstaff are well trained to do so and will escort,without
harm, the Patron or Patrons out of your premises.
- Usually we will have present at least one Doorstaff more than the number of people being escorted out-For Security reasons.
- Reasonable Force will be used only in Patron ejection, self-defence or for the purpose of detaining a criminal for the police.
- Escorting a Patron out of a Venue involves the use of a polite explanation of why they are being asked to leave, all our
Doorstaff are trained to do so.
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- If two or more Patrons mutually get into a fistfight, they must be removed from the Venue immediately for everyone's safety.
- At the Head Doorman's discretion the less aggressive may be permitted to stay.
- We operate a drug free policy.
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